Upon agreement with all property owners listed on the Thassos Vacation Rentals website for better service and customer information, the following refund policy has been established.
Refund Policy:
Reservation Cancellation:
- Guests have the right to cancel their reservation and receive a full refund if canceled at least 25 days before the scheduled check-in date.
- In the event of cancellation with less than a 25-day notice period before the scheduled check-in date, guests will not be eligible for a refund.
Refund Process:
- Guests can cancel their reservation and request a full refund up to 25 days before the check-in date.
- Cancellations within 24 days or less of the scheduled check-in date are non-refundable.
- This extended notice period of 25 days aims to provide property owners with the opportunity to secure alternative bookings and minimize potential revenue loss.
- If the customer does not show up for check-in without providing cancellation notice within the allowable timeframe for a refund, then no refund will be issued.
- If the customer chooses to leave early for any reason during their stay, they will incur a 50% charge for the remaining days of the reservation.
- In the event of force majeure, such as natural disasters or pandemics, a full refund may be granted.
Refund Timeline:
- Refunds will be processed promptly after the cancellation request, and the time it takes for the funds to be returned is it 5-7 business days.
By engaging with Thassos Vacation Rentals website, guests acknowledge and accept these revised policy terms. This approach aims to establish a fair balance between the needs of guests and the operational considerations of property owners, fostering flexibility and collaboration when possible.
The above policy terms are informative to prepare prospective visitors for any potential issues related to their reservation, as the property owners have outlined in advance. Thassos Vacation Rentals website assumes no responsibility for any matter that may arise, as its purpose is to promote the island, its accommodations,activities, and nothing more.Above all, our team is always open to providing assistance and guidance in resolving any issues that may arise to ensure a smooth resolution for both tenants and property owners.The Thassos Vacation Rentals team can intervene in cases of disputes between guests and property owners and ensure fair resolutions that comply with the usage terms policy, thus protecting the rights of both parties. Our team serves as a mediator to prevent such disagreements.We consider fair resolutions as a significant catalyst for prospective island visitors to choose our website for their vacations on the island of Thassos, ensuring them added security.