FAQ

Frequently Asked Questions

Visit our frequently asked questions (FAQ) page to get explaining answers to our most common questions.

1. How can I make a reservation for a property?

You can easily and quickly make a reservation through our website. Select the property you’re interested in, complete the accommodation form for the property you are interested in. and follow the booking instructions.

2. What types of properties do you offer for vacation rentals?

Our website is constantly evolving and continuously adding new accommodations to provide you with many options. and we are in the process of expanding our portfolio to include a wide range of vacation rental properties. In the near future, we will be adding various types of accommodations, to cater to diverse preferences and group sizes. We appreciate your patience, and we look forward to unveiling our full selection of vacation rentals soon. Stay tuned for exciting updates!

3. How do I make a payment for my reservation?

Upon your request for a reservation at a property, your interest will be transferred from our website using a special algorithm that we employ for the owner of the selected property. From that point onward, the property owner must accept your reservation request. And once accepted, We will contact you via email, WhatsApp, or Viber to provide instructions on how to make the payment for your stay and confirm your reservation.

4. Are there any additional charges or fees apart from the rental cost?

The prices of the accommodations listed on the Thassos Vacation Rentals are transparent and inclusive without any hidden fees. What you see is what you pay, plain and simple.

Ensuring that you have a comprehensive understanding of the total cost before confirming your reservation.

5. Is there a minimum or maximum stay requirement?

The minimum stay requirement for the properties on our website is typically 2 nights. This means you can book a property for a minimum of 2 nights to enjoy your vacation comfortably. Additionally, on our website, there are properties with a minimum stay requirement of 3 nights or more. You can find such details in the description of each property as well as in the specific details section.

6. What amenities are included with the rental property?

Each property has a list of included amenities in its details section. Common amenities may include Wi-Fi, kitchen facilities, parking,pet firendly,view and more. Make sure to check the property details for specifics.

7. How do I contact the property owner or manager for additional inquiries?

• As soon as a booking request is made through a contact form for the accommodation, we forward your request to the property owner. We are informed about availability and respond accordingly on behalf of the owners. If there is availability at the accommodation you are interested in, you will receive an automated email based on the information you provided in the booking form, along with instructions set by each property owner in the automated email. This allows you to complete your booking easily, quickly, and securely without wasting time.
• At Thassos Vacation Rentals, we value open communication with our website and island visitors. If you have any additional questions, need more information, or have any concerns regarding your reservation or stay, please do not hesitate to reach out to us. We are happy to assist you with any inquiries you may have.
• To contact us, you can use the following methods:
• Send us an email at bo**@********************ls.com
• Send us a message on our Instagram and Facebook pages.
• Use the “Contact Us” form on our website to send us a message.
• Your comfort and satisfaction are our top priorities, and we are here to address any questions or issues promptly and professionally. Don’t hesitate to reach out, and we will do our best to assist you in resolving any queries or concerns you may have during your stay.

8. What is your cancellation policy?

• Cancellation policy allows for a full refund if you cancel your reservation at least 21 days before your scheduled check-in date.
• Here’s a breakdown of our cancellation policy:
• Cancellation made 25 or more days before check-in: Full refund.
• Cancellation made less than 25 days before check-in: No refund
• We recommend reviewing the Cancellation Policy and Refund Policy, as provided by the property owners, to have additional information before proceeding with your reservation. This will ensure you are well-informed about these details prior to confirming your booking. We value your understanding, and we’re here to assist you with any questions you may have regarding our policies. Your satisfaction and peace of mind are essential to us.

9. How do I check-in and access the property upon arrival?

• Once your reservation is confirmed by the property owner, they will provide you with essential information about your booking, including check-in details such as the time and location on the map. This communication will help you navigate the check-in process and provide you with any additional necessary information for your stay.
• If you have any further questions or encounter any issues during the check-in process, please don’t hesitate to reach out to us. We are happy to assist you and address any concerns you may have.”

10. Can I bring pets to the vacation rental property?

• Some of the properties are pet-friendly,some others are upon request, while others are not. If the Accommodation is listed as “pet-friendly,” it means that it allows guests to bring their pets, such as dogs or cats, and accommodate them during their stay.

11. Can I make changes to my reservation after booking?

• Once a reservation is confirmed, changes to the reservation dates are not always possible, and availability may be limited. The properties in our website are often booked in advance, and last-minute changes can disrupt the booking schedule. However, nothing is ruled out. It would be advisable to contact the property owner with whom you made the reservation to discuss the possibility of changing your reservation date. Therefore, we encourage guests to double-check their travel plans and ensure the selected dates work before finalizing their reservation.
• We recommend reviewing the property details, availability calendar, and any travel plans carefully before making a reservation to minimize the need for changes.

12. Do you provide travel recommendations or local tips?

• Yes, indeed, we are delighted to assist our island visitors and offer guidance on various Services Activities during their holidays, such as engaging in local events, Discovering Thassos, enjoying Beaches And Seasides, experiencing traditions, discovering charming taverns, and dining at restaurants serving delicious food, among other things.

13. How can I provide feedback or write a review after my stay?

• At the bottom of the homepage, you will find some links with icons to social media platforms where you can rate us, such as Facebook and Instagram, but primarily on our Google account. Other helpful ways for us and for potential guests considering staying at the accommodations listed on our website are the ratings and reviews you can write for each accommodation individually on their respective subpages.

14. Are the properties equipped with kitchen facilities for self-catering?

• Most of the properties in our website feature fully equipped kitchens or kitchenettes, allowing you to prepare your meals during your stay. You can check the property description for details on the available kitchen facilities. Self-catering options are convenient for guests who prefer cooking their meals.